Undercover Boss - Fact of Fiction?

Is anyone else watching this show?  I'm curious what people think about how this show is portraying CEOs.  I think it is fascinating to witness how out of touch they seem to be with their front line employees. 

I personally believe that every CEO of every major business should try this experiment.  I keep going back to the one episode with the CEO of Waste Management when he realized that his truck drivers had to pee in a can because there wasn't any time to stop and use the restroom during their routes.  He apparently went back to his office and added a new corporate policy that added restroom breaks (and a stop with a restroom) to all of their routes.  He said it made him realize how every decision he makes affects his people in the front line.

There was another CEO who learned that one of his General Managers of one of his stores was not following company guidelines for treatment of his employees.  He was behaving in some extremely distasteful ways.  I was hoping that he would be fired, but instead, a little "talking to" from the CEO seemed to do the trick and change his attitude and behavior.  Who knows if that will continue to be the case.  I wonder if all employees across his organization now feel like they are better able to complain about managers like these.  I wonder if everyone feels like they Matter.  I think that this is very important to anyone who works anywhere and has boss who has a boss who has a boss (or even if you just have one boss).

Do others that watch this show agree?  Or do you think that this is an uncharacteristic portrayal of CEOs in the U.S.?