Warranties that Work

I went to purchase a new protective case for my phone today because I have a propensity to drop my phone when I get out of the car.  My 6-month old case is now broken :( .  I go into the "Mobile" store, grab the case and head to the counter to make my purchase.  The following conversation occurred: 

[Mobile Phone Representative Behind the Counter...let's call him MPR.]

MPR: "This case will have a 1-year warranty in case you break it or it stops holding your phone, etc."
Me: "Does that mean that my original case was also under warranty?"
MPR: "Did you buy it from our headquarters?"
Me: "No, I bought it here."
MPR: "Hmmm...let me look that up."

....pause for some computer keyboard strokes...

MPR: "Yep, you are still covered under warranty.  Do you have that case with you?"
Me: "Why yes, yes I do."

...I hand him over broken case...
...MPR takes new case out of the box and puts it on the counter...

MPR: "Okay, here you go.  Even trade."
Me: "Really?  That's it?  I'm good to go?"
MPR: "Yep!  Have a nice day!"

This made my day.  If only things were this simple and easy with all warranties!!